Follow these steps to install the bookmarklet. Once set up, agents click it once whenever they receive a call to start live transcription and AI suggestions.
👆 Drag the button above to your browser's bookmarks bar.
(If the bookmarks bar isn't visible: press Ctrl+Shift+B)
Navigate to your LiveAgent portal and wait for a customer call to come in. Accept the call as normal.
Once the customer is on the line, click the "🎧 LiveSupport Capture" bookmark in your bar. A small widget overlay will appear.
Once the customer is on the line, click the "🎧 LiveSupport Capture" bookmark in your bar.
The LiveSupport Capture popup will appear.
⚠️ If Chrome blocks it, click the popup icon in the address bar and select "Always allow pop-ups from this site", then click the bookmark again.
Type your name in the popup, then click "▶ Start Customer Audio Capture".
Chrome will open a screen share dialog. Do the following:
① Click the "Tab" option at the top
② Select your LiveAgent tab
③ Check the "Share tab audio" checkbox at the bottom
④ Click "Share"
The customer's voice is now being transcribed live. Keep the popup open.
The dashboard at cs.saevah.site shows live transcription and AI suggestions.
Click "⏹ Stop Recording" in the popup when the call ends.